Greenview Glamping  reserves the right to change this website, including prices and terms and conditions, without notice. We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite for any reason (for example due to inappropriate behaviour, dangerous weather or site conditions.)

Use of the Greenview Glamping website constitutes acceptance of our Terms and Conditions and Privacy Policy.

Privacy

Your contact and personal details may be kept by us for future mailings and news (we won’t spam you, promise). If you do not wish to receive these, please let us know. You may also opt out of receiving emails at any time by contacting us or using the unsubscribe link. The booking process asks for your address details and phone numbers, these are required by the Local Authority so at any time we can prove you are not residents at the camp site. It also allows us to contact you should the internet fail and if we need to contact you whilst you are travelling to the campsite. Please note that your financial details are NEVER stored, nor seen, by us.

We will not pass on or sell your details to any third parties.

Booking

To secure your booking we require a 50% deposit. The remaining balance is then due 7 days prior to arrival. If the booking is less than 7 days away then payment is required in full. A confirmation email will be sent once we have received your payment.

The person booking  is responsible for disseminating the appropriate information sent to them to others in the party. For example, these Terms and Conditions, the site kit list including directions and on arrival the information pack within each Pod. This is to ensure they are fully aware of the nature of the campsite, health and safety issues, the wider woodland, the facilities and appropriate clothing/footwear they require.

Payment

Payment is taken via Stripe. Payment is taken in UK Pounds Sterling only.

Deposit

A deposit of £150.00 per Pod is required to secure against damages, anti social behaviour or any additional cleaning. This is refunded within 48 hours of departure all being well. Broken or missing items will be deducted from your deposit and are charged out at the following:

Emergency plumber: From £90.00
Emergency electrician: From £90.00
Deep cleaning of outdoor hot tub: £60.00
Stained blankets/throws: £20.00 per item

The Greenview Glamping site is considered to be a quiet area and we do ask guests to keep noise levels to a minimum after 11.00pm out of courtesy to other guests and the residents on the area. If there are any complaints about your behaviour you will be given one warning. If you continue then you will be asked to leave the site and you will lose your deposit. No refund will be given.

Changes to bookings

Please let us know as soon as possible. Where changes are possible there will be an administration fee of £25.00. Changes must be made in writing by the person who made the booking.

You cannot change a booking within 14 days of your arrival date.

Cancellation

If cancellation is made 7 days prior to arrival then the paid sum will not be refunded. It can be held over to another date, subject to availability later in the year or the following year.

If you roll over to another date for which a higher sum is charged, you will need to pay the difference.

If cancellation is made within 3 days of the arrival date 100% of the total sum will not be refunded (as generally we cannot re let the Pod in that time) and your stay cannot be rolled over to a later date.

Any cancellation or change must be confirmed in writing / email, by the person who made the booking.

The Glamping site is not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but are not limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”) We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.

Our rights to cancel your stay

We may cancel your stay at any time in writing to you if:

1. You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.
2. You do not, within a reasonable time of us asking for it, provide us with the information that is necessary to provide the glamping services such as guest numbers.

If we end the contract under points 1 and 2 then you may be subject to a cancellation charge in accordance with our cancellation policy above.

Arrival and Departure Times

Check in is between 4pm-9pm. Guests must advise us of their estimated arrival time. If you are likely to be later than 9pm please let us know so we can arrange for someone to meet you and show you to your Pod.

Guests are required to vacate their tents by 11.00am on day of departure.

Your visit to Greenview Glamping

Guests and visitors agree to be considerate tenants and to take good care of the tents and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests. No pets are allowed at the campsite . Should any facilities, equipment, or inventory be damaged wilfully as a result of inappropriate usage or behaviour, or a as a direct result of failing to respond to instructions from Greenview Glamping staff you will be held responsible for the cost of repair or replacement of that item. Greenview Glamping cannot accept responsibility for any loss, damage or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the company.

By booking and coming to Greenview Glamping you agree to be responsible for your children and any children you are in charge of aswell as your own welfare. You also agree to take all reasonable precautions against personal injury, injury to others and damage to the woodland, facilities and tent. Greenview Glamping is not responsible for any damage or loss to your possessions that you bring to the campsite or wider mountain area. You use the facilities and amenities at the camp and wider woodland at your own risk, e.g. the firepits, hot tub etc. Greenview Glamping accepts no responsibility for any loss or injury arising from being in the campsite or wider woodland . By booking, acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering the campsite and woodland. (For example, the woodland  may contain deadly poisonous mushrooms, toadstools, and fungi.)

Camping in Co. Down can mean dramatic variance in weather in a short period of time.  In extreme weather conditions such as exceptional cold and snow, when forecasted we do our best to warn guests and give them the option to move dates (subject to availability) without being subject to the cancellation policy administration handling charge, or loss of any monies. Be aware the tents are cotton canvas and in prolonged and heavy rain the tents may leak.

If you have any questions about your stay and require more information prior to arrival than is published on the website please do not hesitate to contact us by telephone on +44 (0) 7725743577 (9am-6pm) or send us an e-mail info@greenviewglamping.com

Customer Complaints

In the first instance of a complaint, please contact us so we can resolve your problem.

Please address any correspondence regarding complaints to;

Patrick Greenan

47 Sandbank Road
Hilltown
Co. Down
BT34 5XU

Please note, complaints received after 14 days from the end of your holiday cannot be reliably investigated.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Greenview Glamping and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Greenview Glamping. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Greenview Glamping takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

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